The Layers of AI experience
Shaping the clay of AI
AI thrives in the mundane
Exploring the spectrum of “Needfulness” in AI Products
My emerging heuristics for assessing AI Design
Designing with stories
The Pace Layers of SaaS Organizations
A new pattern language for a new paradigm shift
The Shape of AI
Trust is the currency of change
Using design to manage risk
Questions to ask to get more out of discovery
Navigating the unknown
The Discounting of Design
What product designers can learn from Motown
Inclusion, joy, and superpowers
Design and motherhood
Designing for Humans
A willingness to fail
The empathy paradox
Designer: It’s what you do not what you’re called
User Types: The Tourists and The Explorers